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文章标签 ‘database’

where is my mysql databases

2013年5月22日 没有评论

08:53icyzhl: where is my mysql databas?
08:53icyzhl: database?
08:53Mike Atkins: Hello, and thank you for contacting live chat, we appreciate the opportunity to assist you! If at any point of this conversation, you don’t receive a response from me for a prolonged period of time, it may be possible that you were disconnected. If this happens we will automatically reach out to you via ticket, or try and start the chat again. Also, if you feel that you aren’t receiving the appropriate level of support, please contact qa@.com and reference this chat message. How may I assist you today?
08:53icyzhl: you told me I will not lost my database
08:54icyzhl: but what now ? I can’t get my database
08:54icyzhl: you lost my mysql database
08:55icyzhl: Ticket: #ZWC-719-56860
08:55icyzhl: where are you
08:55icyzhl: talking to me
08:56Mike Atkins: I am checking a moment please
08:56Mike Atkins: I shall update you shortly
08:56icyzhl: update ?update ?update ?always update
08:57icyzhl: about 24 hours past , do you know ?
08:58Mike Atkins: let me check ZWC-719-56860 as well
08:59icyzhl: I’m very painful because of your service .
09:00Mike Atkins: I am extremely sorry for the trouble
09:00Mike Atkins: I have requested our shift manager and level support engineer to take care of this issue and make sure that it does not happen again
09:01Mike Atkins: if the problem persists we shall move you to a different server without any extra cost or downtime
09:02icyzhl: shit
09:03icyzhl: I just want my mysql databases back.
09:05Mike Atkins: sure sir
09:06icyzhl: it’s so important to me
09:11icyzhl: I’m so angry
09:11Mike Atkins: I assure you that I will not leave any stone unturned to provide you the permanent fix for this issue
09:11Mike Atkins: I am extremely sorry and I can fully realize the frustration you may have
09:13icyzhl: I don’t care , just let me see my databases
09:14Mike Atkins: ok
09:14Mike Atkins: you will shortly get a reply in the same ticket
09:15icyzhl: how long .
09:16Mike Atkins: Let me confirm about the ETA from our admin
09:18icyzhl: if you don’t get my databases back ,I will let my friend in US to sue your company .I am very serious
09:27Mike Atkins: I am sorry we do not have an ETA for this issue, our admin is still collecting enough information to fix the issue asap
09:28icyzhl: no matter what , get my database back for me .
09:29icyzhl: I’m waiting
09:30Mike Atkins: sure sir, you will get a reply same ticket
09:31icyzhl: don’t close this windows I’m talking with you .
09:32icyzhl: online waiting
09:35Mike Atkins: I am sorry I am not working on this issue right now but our admin is working and he will update you via the email, I am extremely sorry that I do not have an ETA for this issue to be resolved so I cannot provide you update over live chat
09:37Mike Atkins: do you have the backup for your databases at your local computer ?
09:37icyzhl: no
09:37icyzhl: if I have backup ,I can recover it myself .
09:40icyzhl: it seems that you realy lost my databases
09:41icyzhl: my god
09:45icyzhl: are you there ?
09:45Mike Atkins: yes
09:46icyzhl: How are you going to do now
09:47icyzhl: Tell me the truth
09:47Mike Atkins: we are missing few of your databases on the server
09:47Mike Atkins: let me provide you the list
09:49Mike Atkins: ahfreebike, ahmne ahzhonglian… hbl168… hffzdz hfhpj hfkel qys001 sfqtw sunjoybag zzhuo
09:49Mike Atkins: these dbs are missing
09:49icyzhl: yes
09:50icyzhl: you lost these dbs
09:50icyzhl: let me tell you something else
09:50Mike Atkins: unfortunately these dbs are no more available on the server
09:51icyzhl: you recover my databases yestoday
09:52icyzhl: all dbs now are available in my hosting , you also lost data in it .
09:52Mike Atkins: yesterday, the db services not being started and I opened a ticket to fix that issue
09:52icyzhl: like db :jclczx
09:53icyzhl: some data lost too .
09:54icyzhl: right ?
09:55Mike Atkins: yes
09:55icyzhl: get my databases back , this is my bottom line .
09:56icyzhl: I have user your hosting for more than one year .
09:56icyzhl: I told myselft arvixe’s hosting is every good .
09:57icyzhl: and I also told that to my friend .
09:57icyzhl: but now , you lost my databases .
09:58Mike Atkins: we regret this incident
09:58Mike Atkins: and we really appreciate your cooperation in this regard
09:58icyzhl: 11 databases and some datas
09:59icyzhl: just tell me what are you going to do .
10:01icyzhl: don’t you know that customer’s data is important than everything ?
10:02icyzhl: How can I explain it to my customer ?
10:03Mike Atkins: I am extremely sorry, our clients data is everything for us and we are here to provide you the secure and reliable hosting
10:03Mike Atkins: this is a sad incidents and our admin is working to find the route cause of this issue
10:03Mike Atkins: we shall update you in the same ticket with the complete information
10:05icyzhl: I don’t need any reason or the route cause of this issue
10:06icyzhl: I want to know whether you can get my databases back ?
10:10icyzhl: sir?
10:11Mike Atkins: a moment please
10:15icyzhl: ok,I’m waiting
10:17Mike Atkins: looks like data was replaced. there is a data.old from a few hours ago that contains at least some of them. it would require mounting the ib* and relevant db folders onto another instance of mysql and dumping them, presuming they weren’t corrupted in the first place.
10:19icyzhl: so ?
10:26icyzhl: whether you can get my databases back?
10:26Mike Atkins: we are trying to restore them
10:27icyzhl: You must do it for me
10:28icyzhl: It’s so important to me
10:30Mike Atkins: my shift is almost over now, you will get more details via same ticket
10:30Mike Atkins: if you contact to another chat person, kindly refer him that ticket and ask him to check from Kim Middletwon
10:30Mike Atkins: Kim is our shift manager and level 3 support
10:30Mike Atkins: you will get the complete details from any other agent, they will have the complete history of your issue

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