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老外的服务?

2013年5月23日 发表评论 阅读评论

08:33icyzhl: HI
08:34icyzhl: Ticket: #ZWC-719-56860
08:34icyzhl: please help me check this ticket
08:35Usman H: Let me check.
08:35icyzhl: 48 hours had passed,but my problem still exists
08:37icyzhl: what you are doing In the last 12 hours
08:38icyzhl: and when I zip my hosting file , it show me an error msgs : An unexpected error occurred performing this action. Please check the audit log for further information.
08:39icyzhl: where is Kim Middleton?
08:40icyzhl: does not he work today ?
08:46icyzhl: if you don’t want to talk to me ,just say it.
08:46Usman H: please wait while I check your ticket status
08:50Usman H: I have forwarded your ticket to Kim to check it as soon as possible
08:50Usman H: he will update you after completing troubleshooting
08:52Usman H: Thank you for your patience and cooperation. Is there any thing else I can help you with today.
08:54icyzhl: how can you explain my problem without any solution in 48 hours ?
08:56Usman H: I am sorry for the issue you are facing and for the delay , Kim will be checking into it further and will update you as soon as possible
08:57icyzhl: as soon as possible?
08:58icyzhl: tell me ,where is Kim?does he working on my ticket now ?
08:59icyzhl: I can’t stand this any more!
09:01Usman H: Kim has started his shift couple of hour ago and is working on escalated issues , there is couple of issues ahead of your ticket in queue
09:01Usman H: he will be addressing all one by one
09:04icyzhl: could you please move my all data into an other server
09:07Usman H: account transfer has to be authorized by senior admin , if you like I can update your ticket for Senior admin to check and update you on this
09:08icyzhl: if you do this , will my problem be solved?
09:12Usman H: I do not think so , corrupt databases moved to other server goes not fix the issue
09:17icyzhl: now my problem is not only databases
09:17icyzhl: www.jclczx.com
www.gysmm.com
www.nq020.com
www.csgjmsd.com
www.dwbyj.com
www.shenzhenmassagegirl.com

…. and more

It’s all bring me to login url
09:18icyzhl: ———————–
09:18icyzhl: I can’t delete web site in my web sites list;
09:18icyzhl: ————————
09:18icyzhl: I can’t backup my file on my cpanel ,error msgs : An unexpected error occurred performing this action. Please check the audit log for further information.
09:19icyzhl: https://support.arvixe.com/index.php?/Tickets/Ticket/GetAttachment/918616/185650
09:20icyzhl: too many problems now ,do you know?
09:20Usman H: I see you have mentioned that in your ticket , please let Kim check into these and I believe he will be able to fix them for you
09:22icyzhl: tell me ,how long time does Kim will check my problem?
09:24Usman H: Please give him 2-3 hours atleast as there are couple of other escalated issues ahead of your ticket in queue as well . We highly appreciate your patience and cooperation.
09:26Usman H: Is there any thing else I can help you with today.
09:28icyzhl: where is your company address
09:31Usman H: Please check http://www.arvixe.com/contactus.php
09:31Usman H: 7031 Koll Center Parkway, Suite 150 Pleasanton, CA 94566
09:32icyzhl: I’ll let my friend to see you
09:33icyzhl: He will find Kim out
09:33Usman H: Is there any thing else I can help you with today.
09:33icyzhl: Do you have any idea how much that cost me?
09:34Usman H: for what ?
09:34icyzhl: 48 hours ,I can’t open my web site
09:34icyzhl: Everything you thought it would be?
09:35Usman H: I understand your situation and frustration because of the issue you are facing
09:35Usman H: because of which your issue is being handled by Senior admins and Kim is one of our senior admins
09:37icyzhl: Create customer value by solve customer’s problem is your work,your team’s work.
09:38Usman H: I understand
09:38Usman H: and we do our best to solve all of our client’s issues
09:39icyzhl: I’m still waiting , let Kim help me as quickly as he can .
09:39Usman H: please note that Tickets are received in queue and are done from oldest to newest in queue. It can take few hours for Senior admin to get to your ticket in queue after handling all the tickets ahead of yours.Your issue is already escalated
09:39Usman H: we request
09:39Usman H: for your patience
09:39Usman H: for support admin to check your issue further
09:40Usman H: yes Kim will update your ticket as quick as possible
09:42icyzhl: thanks you and Kim

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